Travel Consultant - Norwegian speaking

This position is onsite at our office in Pragues city centre.
Our first 9-week training will have a start date of 2nd September, with the following being November.
We are unable at this time to offer relocation or sponsorship.

About the role:

As a passionate, experienced travel consultant, you will be at the forefront of customer interactions, bringing our incredible expedition cruise experiences to life and bringing customers closer to their trips of a lifetime.

You will embark on a 9-week orientation program to learn about our incredible guest experience, that changes the way they see the world. We take curious travellers to incredible destinations, sustainably and in true expedition-style. We bring them off the beaten track, to remote landing sites across the Arctic, Antarctic, and Galapagos, and truly engage with and sustain remote communities.

You are a passionate, experienced travel consultant that will delight our guests by offering an unforgettable experience from their very first call. You will be responsible for providing exceptional levels of service, to both our B2B and B2C customers, seeking an unforgettable life-changing experience, converting, and retaining them throughout their guest lifecycle.

Key Responsibilities:

• As a passionate guest advocate, you will maintain regular contact with customers/guests and suppliers throughout to ensure total satisfaction, on both inbound and outbound calls and emails.
• As an effective salesperson, you have demonstrable, effective sales consulting techniques to understand customer needs, effectively converting them to guests via inbound or outbound contact to reach and exceed sales targets and delight guests.
• Passionate about continuous improvement, you will continuously monitor and communicate guest feedback, and proactively improve processes and documentation in collaboration with global colleagues. You will also identify, escalate, and resolve any client complaints quickly and efficiently.
• As a passionate explorer, you will offer expert advice and personal recommendations on enhancements to guest experience, whether through suite experiences, upgrade packages, excursions, or pre- and post- trips.
• As an accountable colleague to all ship and shore operations and quality measurement, you will enter, update, and document all customer information into the customer relationship & management (CRM) and booking systems, according to standard operating procedures.

About you:

• Norwegian language skills requirements are that you can you speak and write to a minimum business C1 level.
• You are a passionate explorer, with an unquenchable enthusiasm for travel and delivering unforgettable experiences to travellers.
• An experienced travel consultant professional with proven previous customer service experience in a sales environment and/or travel/cruise industry along with experience of working with KPI’s and towards sales targets.
• Good numeracy to understand a guest’s budget constraints, company policies and cost drivers, and commercial levers.
• Learning Agility: You learn fast, adapt to changes and different styles, and proactively seek to continuously update your knowledge of HXs’ experiences, products and services and seek feedback on your own interactions and performance.
• You thrive under pressure and maintain a professional composure even with challenging customers.
• Possess drive and energy to reach and exceed specified sales goals.
• You have a low-ego, high-customer centric believe, and proven collaborative interpersonal skills to work effectively in a team-based environment.
• Have a “can do” solution mindset and are able to multi-task
• You have demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.
• Experience of flight GDS systems is a highly desirable plus, but not required
• Passionate about customer care, you are willing to be available for crisis training and on-call support if/when required.
• You will be passionate to live and breathe our HX Spirit and values.

Points to note:

• The operating hours during classroom (3 weeks) Monday-Friday 09:00-17:30 CET
• Nesting (6 weeks) is 11:00 to 19:30hrs
• Flexible scheduling is required. As we develop and grow our team in Prague, the shifts and times will be adjusted to serve the needs of our guests around the world. Work schedules will be communicated 1-month in advance.
• You will be invited to familiarisation trips onboard our incredible Expedition Cruise ships to truly understand our proposition and effectively sell it.

For 130 years, we’ve been committed to continuously improving what we do for our guests and the people we work with. Formed in 1893, Hurtigruten Group is the world’s leading adventure travel group. HX is our expedition cruise business, which takes our guests on big adventures, from the wilderness of the Arctic to the Galápagos Islands, in our purpose-built expedition ships. HX explores hundreds of destinations in over 40 countries across 5 continents.

In the last year, HX has been focussed on becoming a fully standalone business from Hurtigruten Group. We’re hard at work, splitting our systems and digital real estate, while also developing our unique brand proposition, to become the global leader in the expedition cruise segment with the world’s largest specialist expeditions fleet.

Join HX at an exciting time and embark on a rewarding journey where your skills and passion thrive.