Customer Commitment Manager (m, f, d)

• Code number: J000012066
• Entry level: Professionals
• Location: Prag
• Organization: Porsche Central and Eastern Europe

Tasks

• Manage the timely and effective resolution of customer concerns by the support of goodwill measures in
  close cooperation with our partners in 28 markets, functional departments and Porsche AG, incl. direct
  customer communication if necessary.
• Coordinate the investigation and handling of special customer cases, as interface between headquarter
  and respective markets.
• Manage the customer satisfaction goodwill budget for the region incl. planning, monitoring, reporting and
  the availability of a transparent and compliant framework.
• Evaluate and settle goodwill requests, claims and vehicle repurchases in compliance with given guidelines.
• Develop, implement and manage customer commitment related projects, programs and initiatives to
  enhance customer excitement and build long-term loyalty.
• Challenge the status quo by optimizing customer service and related standards, systems, processes and
  reporting targeted at the introduction of improvement measures for the customer journey.
• Derive, implement and drive the achievement of customer commitment related targets and KPIs across the
  region in the context of market business plans and the PCEE performance program.
• Work across departments and markets in interdisciplinary projects promoting the approach of customer
  centricity

Qualifications

• Bachelor’s degree or above in marketing, communications, CRM, business administration, management or
  industrial engineering.
• Min. 3 years of professional experience in the automotive industry and/or customer relations/customer
  service as well as project management.
• Basic technical know-how and understanding of sales and after sales processes beneficial.
• Excellent verbal/written communication skills in English. German would be a plus.
• Excellent negotiation and mediation skills.
• High degree of intercultural competence, positivity, self-motivation, service orientation and attention to
  detail.
• Ability to work independently in a structured, systematic and solution-oriented manner.
• Ability to reliably manage diverse projects and tasks simultaneously and high degree of stress resilience.
• High level of trust and confidentiality in the handling of sensitive customer concerns.
• Proficiency in MS Office.

How to apply?

Please send your application to:

• after-sales-career@porsche-cee.co