Customer Support Specialist

Position Summary

We are looking for team players to provide our customers with high-quality products, systems and services across a wide range of industries. By joining our team, you’ll have the chance to develop yourself and explore different opportunities within the Company.

Job Purpose:

The primary purpose of this role is to provide world class customer experience to a defined range of customers thus enabling Parker to grow our business. Receive, process and reply to all types of customer requests and questions by phone, mail or similar tool, regarding parts and services sold by Parker Hannifin in Sales Company CEE.

Responsibilities

What will be your responsibilities:

• receive and process customer inquiries,
• answer the phone for customer support questions,
• answer emails regarding customers orders/inquiries within given responsibility,
• follow up open orders and outstanding deliveries for customers within given responsibility,
together with colleagues find and maintain best practice in customer support.

Qualifications

We would like to hear from you if you:

• have Secondary education with a high school diploma,
• strong customer orientation - previous customer service experience welcome,
• practical knowledge of MS Office; knowledge of ERP, CRM are welcome,
• positive attitude and willingness to learn,
• fluent in Czech and communicative English - you will talk to foreign colleagues on daily basis.

Conditions of Employment

What we offer:

• career growth and opportunities,
• attractive compensation package,
• modern working environment in Prague Prosek office,
• collaborative and empowered work environment where team spirit is at the center of our success.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Equal Employment Opportunity

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.