Linguistic Services Manager

Job Purpose:

As a Linguistic Services Manager, you will be responsible for monitoring linguistic quality of our deliveries, early flagging quality issues and proposing improvement steps. Your role will involve day-to-day operations as well as participation on innovations strategies, including AI implementation into the linguistic processes.

About Enterprise Services

The Enterprise Services enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.
It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses.

Job Overview:

Key Responsibilities

• Provide linguistic services to the production team, the partners and the customer.
• With the help of your direct manager, manage continuous and proactive development, design and implementation of quality management methodologies, special linguistic services (quality reporting and monitoring, vendor training, language asset development & maintenance, in the area of program language quality).
• Deliver assigned linguistic services tasks (e.g. enforcement of linguistic guidelines, proactively manage quality across assigned languages).
• Provide trainings to translators and assorted linguistic stakeholders, etc.
• Identify opportunities for process improvements and innovation in linguistic workflows.
• Stay updated on industry trends, best practices, and emerging technologies in language services.

Skills & Experience

• Linguistic education or equivalent working experiences.
• Min. 2 years working experiences (ideally in a customer/client facing role or as a translator).
• Perfect command of spoken and written English.
• Very good skills with Microsoft Office software, especially MS Excel.
• Very good coordinating and communication skills (providing training, communication with customers).
• Must be capable of working in a fast paced environment, have a flexible attitude to work and good problem resolution skills.

Life at RWS:

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.
For further information, please visit: RWS
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics
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