Customer Service Representative

Careers that Change Lives
The advancement of Medtronic medical technologies is providing real patient benefits while reducing the cost of healthcare for all. Every day, we work to increase the adoption of Medtronic medical technologies in the interest of healthcare leaders and, most importantly, millions of patients around the world.
We are looking for a person for a full-time position – 40 hours per week during standard business opening hours (Mon-Fri, 8:30 am – 5:00 pm) and located in Prague, Czech Republic.
We are looking for a person that will see sense in our mission to serve and help our patients and customers.

• Receives orders via email or other channels.
• Manages order entry responsibility in SAP, executes relevant follow-up on open orders.
• May manage web-based ordering.
• Executes all product movement-related transactions in SAP.
• Answers customer queries over email and telephone.
• Interprets and clarifies customer orders for the shipping department.
• Connects customers to appropriate support or field staff.
• Handles customer complaints along with their registration in the relevant systems.
• Issues invoices and corrective documents where necessary.

• Proficiency in Czech or Slovak language
• English language fluency B2 or higher.
• Bachelors degree graduate or at least secondary grammar school graduate.
• Accuracy, diligence, and attention to detail
• Strong organizational and coordination skills.
• Excellent communication, customer service, and interpersonal skills.
• Developed a sense of integrity and commitment to customer satisfaction.
• Proficient user of MS Office Suite.
• Self-motivated and independent, stress-resistant.
• Taking-the-ownership approach.

• Experience in SAP system.
• Previous relevant customer service experience.

• Place of work - Prague office with possibility to work from home
• My Benefits program membership.
• Meal vouchers.
• Sick days.
• 25 days of annual leave.
• Annual Incentive Plan % depending on company results.
• Pension scheme and group discount on healthcare insurance.
• Training possibilities via Cornerstone.
• Employee Assistance Program and Recognize! (Medtronic global recognition program).
• Possibility to buy company shares at a discount.

Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.

Your Answer
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