Service Desk Agent

Bureau Veritas | Praha | CZ

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Bureau Veritas with the position of Service Desk Agent - Bureau Veritas which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Service Desk Agent - Bureau Veritas below matches your qualifications. Good Luck: D

To provide a ServiceDesk Service to all company Offices and Home Workers. Demonstrated proficiency in Microsoft 365; Active directory; Core Windows applications…...

Hamster Kombat

Objective:

To provide a ServiceDesk Service to all company Offices and Home Workers. The role is performed within the framework of the Companies Quality Assurance Processes, the Code of Ethics and Companies Group Policies.

Main Duties and Responsibilities:

  • Serve as the initial point of contact for all IT-related queries and issues from internal users.
  • To provide ServiceDesk support both to Office and Home workers over phone and ticketing system
  • Maintain the ticketing system, ensuring that calls have been logged and actioned (including escalations to senior members of the team). Accurately log requests into the Service Desk Ticketing System- SMAX.
  • Provide remote assistance to users who are experiencing remote technical issues while working offsite, either at home or at a client’s office.
  • Provide clear and accurate information to users regarding technical problems and potential solutions.
  • Diagnose and troubleshoot hardware, software, and network problems for end-users.
  • Assist users with basic software installations, updates, and configurations.
  • Guide users through standard procedures to resolve technical issues, including password resets and account access.
  • Processing new starters and leavers within the company.
  • Answer the query within the predefines SLA or channel the issues to the relevant escalations point.

Job Qualifications:

  • Proven job-related experience.
  • Fluency in Italian language, advanced knowledge of English language
  • Strong customer service skills and the ability to communicate technical concepts to non-technical individuals are essential.
  • Good organizational and time management skills.
  • Demonstrated proficiency in Microsoft 365; Active directory; Core Windows applications; familiarity with Azure or Cloud Technology is a plus.
  • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution

What we offer:

  • Hybrid working
  • 3 months probation period
  • Annual Leave – minimum of 25 days per year
  • Full-time job, Mon-Fri (no weekends, no night shifts)
  • Annual bonus scheme based on personal performance
  • Pension plan contribution
  • Multisport card contribution
  • Pluxee Leisure points

Information :

  • Company : Bureau Veritas
  • Position : Service Desk Agent
  • Location : Praha
  • Country : CZ

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Desk Agent job info - Bureau Veritas Praha above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Desk Agent job info - Bureau Veritas Praha in 22-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: support@joboio.com

Post Date : 22-04-2024

Recomendations Jobs