Marketing Support Connectivity

Marketing Support Connectivity Functional area: Marketing Country: Czech Republic City: Brno Company name: Atlas Copco Services s.r.o. Date of posting: May 2, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

SMARTLINK, a portal by Atlas Copco Compressor Technique, serves as an all-encompassing resource for customers to access information and documentation for compressors and utilities Our goal is to provide a unique customer experience by managing all assets in the Utility room through SMARTLINK. This solution is designed to cater all machines, offering numerous features & benefit for both connected and non-connected machines. Currently we have more than 250000 machines registered in our SMARTLINK platform.

As Marketing Support Connectivity, you will possess a comprehensive understanding of the entire solution, platform, and connected devices. Your key responsibilities include supporting customer centers by answering queries, developing training materials, and assisting Business Developers with digital campaigns.

Tasks description

With the exciting developments on the horizon in connectivity, the responsibilities of the Marketing Support Connectivity within the CTS Marketing & Sales department will include (but are not limited to) the following:

• Supporting Customer Center Sales and Marketing with questions about SMARTLINK features, licenses, and connected devices using MyQuest ticketing platform.
• Developing training materials for connectivity products and services. This includes digital training courses, success stories, videos, competitor comparisons, and more.
• Developing and taking responsibility for SMARTLINK manuals, both user and admin versions.
• Creating tickets for quality issues and aligning with Product Managers for requests of new features.
• Aligning with the Product Manager Connectivity on training materials and digital campaigns.
• Supporting Business Development Managers (BDMs) in creating digital marketing and sales campaigns worldwide to increase the usage of our SMARTLINK platform for monitoring capabilities.
• Assisting BDMs with digital campaigns using HubSpot.
• Supporting & Developing E-Commerce business for connectivity licenses and product descriptions.

These responsibilities are designed to ensure a comprehensive understanding and effective use of the SMARTLINK platform. As a Connectivity Marketing Support, you will play a crucial role in enhancing customer experience and driving digital transformation within the organization.

Experience/Skills

• Passionate about IoT services, digital licenses, and devices
• Fluent in written and spoken English.
• Customer Center experience or Marketing in connectivity domain will be seen as an advantage.

Personality requirements

• Proactive approach
• Result driven, motivating and focus on improvement and quality.
• Team work with people from different countries

General overview

• Activities split: 60% Customer Center/Customer support, 20% documentations and training, 20% E-commerce connectivity business development.
• You will report to the Global Product Manager Connectivity.
• You will be based in Brno CSC.

This role offers an exciting opportunity to drive innovation, enhance connectivity, and contribute to the future of IoT. If you’re ready to make a significant impact, we’d love to hear from you!

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