Manager Infrastructure Management

• Manages the development of infrastructure standards using appropriate resources processes methodologies and technologies in compliance with SITAs policies procedures and industry standards.
• Facilitates system access operations and maintenance.
• Manages and maintains accountability for the health and upkeep of the technology domain and the associated tools for timely and cost effective delivery to sustain the long term goals of the business.
• Ensures adherence to processes and outputs required to meet the criteria for ITIL ITSM and PMI standards through structured validation and testing.
• Manages service delivery quality through direct assistance in implementing and improving working processes and procedures.

• 8 years experience in deployment or support of application software implementing systems and modules with experience of multiple full lifecycle implementations.
• Formal project management training desirable.
• University degree or equivalent preferably in Computer Science Engineering Mathematics or similar.

• IT Project Management
• IT Service Management (ITSM)
• ITIL (Information Technology Infrastructure Library)
• Business Process Improvement
• Capacity Planning & Management
• Configuration Management
• Managing Change
• Information Security Management
• Systems Thinking
• Technical Excellence

• Communication
• Customer Focus
• Managing Performance
• Teamwork
• Results Orientation
• Creating & Innovating
• Impact & Influence
• Leading Execution
• Developing Talent
• Adhering to Principles & Values

WHAT WE OFFER:

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

Flex-week: Work from home up to 2 days/week (depending on your Teams needs).

• Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

Flex-location: Benefit for 30 working days from anywhere around the world each year!

Competitive benefits according to the local market

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.