Spa Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites, and has a new spa which opened in August 2016 along with a renovated lobby in 2017.

We are world’s leading operator of luxury hotels and resorts currently managing over 120 properties worldwide.

Four Seasons Hotel Prague is looking for Spa Supervisor to join our team at AVA Spa.

About the role

The Reception Desk of the Spa is the hub of the entire operation. Spa Supervisor is responsible for overseeing the day-to-day operations of the Spa and fitness, must at all times display professionalism and is required to have consistently positive attitude, knowledge of all facets of the operation and attention to detail. Given the integral nature of the position, the Supervisor’s demeanor must be reflective at all times and of the highest standards exemplified by Four Seasons, also serving as an example and leader to the team.

What to Expect

This position is offered for a definite period of time of 12 months with a possibility to change to unlimited contract, based on your performance. Your trial period will be 3 months.

Feedback is a key; therefore, you will be asked to give your feedback on regular basis and you will also have an informal chat with your manager and trainer.

FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in psychological safe environment. We enjoy the common goal to make us always better and stronger. And we love to have a fun together.

We want people engaged, committed with a creative and open mindset and strong sense for responsibility. We want people who enjoys to serve the others.

We hire for the attitude not for the skills.

About You

• Exceptional proficiency in all Spa related tasks/responsibilities which will include answering phones, booking appointments, checking guests in and out of the facility and completing all shift reports and paperwork.
• Scheduling of spa team to ensure efficiency in labor cost as well as meeting client’s demand
• Daily communication to all Spa Team regarding daily/upcoming events through use of daily briefings, pass-on logs, memos, or any other means necessary.
• Will be involved in and responsible for the training of all new Receptionists according to the requirements of the Spa and People & Culture
• Supporting the Receptionist, Attendant and Therapist Training Manual with departmental trainers, procedures and new hire testing on a quarterly basis to reflect updates in procedures and tasks.
• Continual re-training of the spa receptionist, spa therapist and spa attendant.
• Perform weekly standards testing on receptionist and therapist.
• Monitoring team performance and assisting with information gathering for performance reviews.
• Implementing new procedures for the team in order to improve productivity and service delivery.
• Proactively monitoring the books, and educating team, to ensure:
• Reservations are complete and correct in order to foresee and prevent glitches and guest complaints resulting in discounted or comped treatments.
• Reservations are made with regard to productivity to reduce the amount of down time for Providers.
• Strategic booking practices with regard to productivity and room utilization during peak hours.
• To encourage the sale of longer treatments and add-ons to improve room yield during slow periods.
• The outlet is delivering budgeted levels of revenue in both services and retail
Proactively working with the spa manager to ensure sufficient staffing levels to meet business demands, smooth running of the operation and maintain an open line of communication between the therapist team and the desk staff.

Qualifications

• Minimum 1-year supervisory experience in a luxury spa environment
• Spa and beauty education is preferred
• Excellent communication and organizational skills; reading, writing, and oral proficiency in English language. Czech is a plus. Must have EU work authorization.
• Strong management and development skills are essential

Benefits Include

• Passionate team with lots of fun
• Competitive remuneration
• Excellent Training and Development opportunities
• Discover the world with attractive employee rates at Four Seasons Hotels worldwide
• Complimentary Employee Meals and laundry/dry cleaning
• Employee benefit cafeteria system
• Discounted language courses